Privacy Policy

Scope

Your privacy is important to Meeting Facilitators, and we go to great lengths to protect it. This Privacy Statement applies to the collection of personal information via products, websites, competitions, events, webinars and some mobile applications operated by Meeting Facilitators.

If our websites may contain links to sites maintained by others, or by other parts of Meeting Facilitators. This Privacy Statement does not reflect the privacy practices of those products and sites.

 

Highlights

 

WHAT PERSONAL INFORMATION IS COLLECTED AND HOW IS THAT INFORMATION USED?

  • We collect information about individuals, users and professionals in variety of ways including but not limited to: direct from the individuals (for example, signing up for a newsletter).
  • We use the information primarily to provide you with a personalised experience that delivers the information, resources, and services that are most relevant and helpful to you.
  • We do not share with others any of the information you provide, unless we say so in this Privacy Statement, or when we believe in good faith that the law requires it.

 

HOW IS MY PERSONAL INFORMATION PROTECTED?

  • We maintain administrative, technical and physical safeguards to protect against loss, misuse or unauthorized access, disclosure, alteration or destruction of the personal information you or your employer provides to us.
  • Meeting Facilitators complies with Data Protection/Privacy regulations, laws and industry best practices in respects to security around personal information.
  • If you are located in the European Economic Area (“EEA”), or a country with data protection/privacy law, we may transfer your personal information to countries that may not guarantee the same level of protection for personal information as the one in which you reside. By giving your information you consent to these transfers.

 

WHO HAS ACCESS TO THE PERSONAL INFORMATION?

  • We will not sell, rent, or lease mailing lists or other customer data to others, and we will not make your personal information available to anyone.
  • We will not disclose any personal information or information about your usage of our products, websites or mobile applications to unaffiliated third parties, except as necessary to enhance the product experience, service the legal agreement between us and your employer, to enforce the terms of use, to meet our obligations to content and technology providers, or as required by law.

 

HOW MAY YOU CORRECT, AMEND, OR DELETE YOUR PERSONAL INFORMATION, OR UPDATE YOUR PREFERENCES?

  • You may amend update or delete your information at any time by contacting us by post:

Meeting Facilitators Ltd International House 24 Holborn Viaduct London EC1A 2BN or by email on team@facilitator.co.uk

 

Full Privacy Statement

 

WHAT PERSONAL INFORMATION DOES MEETING FACILITATORS COLLECT AND HOW DO WE USE IT?

We collect information about individuals, users and professional’s in a variety of ways: including but not limited to: direct from the individuals (for example, when ordering a product, registering an account, using a product, or signing up for a newsletter), from your employer, publicly available information, and through cookies, and/or similar technology. We use the information primarily to provide you with a personalized experience that delivers the information, resources, and services that are most relevant and helpful to you. We don’t share any of the information you provide with others, unless we say so in this Privacy Statement, or when we believe in good faith that the law requires it.

 

User-Supplied Information

When you register for our services – directly or via your Employer, or order products via our sites or directly with us, we ask you to provide some personal information, for example, your name, address, phone number, email address, if required payment card information, and/or certain additional categories of information resulting from use of our products, websites and services, such as research requests. We keep this information in a contact database for future reference, as needed.

 

Marketing

We may use certain information you provide to offer you products and services that we believe may be of interest to you or for market research purposes. If you don’t wish to receive such offers or to be contacted directly, you may opt out (unsubscribe) as described below.

To update your preferences for email communications for our products, services, news updates, bulletins, and reports please go to the preference center link found on each specific email communication.

Otherwise see the paragraph below.

In certain countries if you use our products and/or services in the course of your employment, Meeting Facilitators will only send you unsolicited marketing via email if your employer has given its consent for you to receive email communications from Meeting Facilitators, or if your employer has allowed Meeting Facilitators to contact you directly and gain your consent to receive marketing.

If you contact us for customer support, we may ask you to provide information about your computer or about the issues you are trying to resolve. This information is necessary to help us answer your questions. We may record your requests and our responses for quality control and training purposes.

Some Meeting Facilitators products and/or websites make messenger, chat rooms, forums, message boards, or news groups available to you. Please remember that any information disclosed in these areas is public. You should exercise caution when disclosing personal information in these areas. Don’t disclose information in these public forums that might be considered confidential.

 

Usage and Web server logs

When you visit our products or web sites, we may track information about your usage and/or visit, and store that information on in usage or web server logs, which are records of the activities on our products or sites. Our servers automatically capture and save the information electronically. Some examples of the information we may collect include:

  • Your unique Internet protocol address
  • The name of your unique Internet service provider
  • The city, state, and country from which you access our website
  • The kind of browser or computer you use
  • The number of links you click within the site
  • The date and time of your visit
  • The web page from which you arrived to our site
  • The pages you viewed on the site
  • Certain searches/queries that you conducted via our product(s) and/or website(s)

The information we collect in usage or web server logs helps us administer the product and site, analyze its usage, protect the product and/or website and its content from inappropriate use, and improve the user’s experience.

 

Meeting Facilitators Messenger

If you are a user of this product, any personal information you post can be visible to other users. This privacy policy will not apply in these instances. Please refer to the Terms of Use.

In addition, Meeting Facilitators may be required by your Employer and/or by laws or regulations to store messages, and conversations to meet regulatory and compliance obligations for a certain period of time. This includes public and private interaction between users. Moderators, Compliance and/or Legal professionals in your business may have access to historical or live conversations.

To develop the product and/or communities, Meeting Facilitators may analyze certain data.

 

Cookies

We do not use cookies.

 

Third Party Services

We may use analytics tools provided by Google, Inc. (“Google”) or other similar providers. Analytics tools serve cookies through our products or website and collects aggregated data on an anonymized basis about users and visitors’ use of the product or website. The data collected enables us to understand aggregated user or visitor activity and how we may improve our product or website offering. This data is collected and used on an anonymized, aggregated basis only and does not enable any user or visitor to be personally identified.

In addition, we may also use marketing automation tools (specific Company information can be given upon request). These companies serve cookies to profile users or visitors’ interests and activity. We use data collected through these cookies to serve users or visitors with information, new articles and advertising tailored to their specific needs and requirements.  This data is collected on an anonymized basis, except where users or visitors have previously registered to receive marketing communications from us or subsequently choose to do so.  Where this is the case, cookies set may enable us to identify the user or visitor. Where visitors have registered to receive marketing communications from us, we use the tools provided by these companies to send targeted e-mail marketing and track the effectiveness of our e-mail campaigns, including through the use of clear gif images in e-mails.

You have the right to refuse or disable cookies served through our products or website although, if you choose to do so, certain functionality may become unavailable to you. As the means by which you may do this vary from browser to browser, we recommend that you visit your browser’s help menu for further information.

Our email and promotional communications may also include “Clear Image” gifs to track results of an email campaign. To turn off gifs you can do so in the email itself, or visit your email client’s help menu.

We respect your right to choose whether or not to accept cookies and clear gifs.

 

If you wish to find out more about cookies and clear gifs, you may like to visit www.allaboutcookies.org, an independent third party resource that explains what cookies and clear gifs are and how you may manage them. Please note that we are not responsible for, and have no control over, the content of this third party website.

 

HOW DOES MEETING FACILITATORS PROTECT THE PERSONAL INFORMATION THAT IT COLLECTS?

We have implemented certain appropriate security measures to help protect your personal information from accidental loss and from unauthorized access, use, or disclosure. For example, some of our products and/or websites are protected with Secure Sockets Layer (SSL) technology. Also, we store the information about you in a data center with restricted access and appropriate monitoring, and we use a variety of technical security measures to secure your data. In addition, we use intrusion detection and virus protection software.

Also, please note that we may store and process your personal information in systems located outside of your home country. However, regardless of where storage and processing may occur, we take appropriate steps to ensure that your information is protected, consistent with the principles set forth under this Statement, and as required under Data Protection/Privacy laws.

 

TRANSFER OF PERSONAL INFORMATION TO OTHER COUNTRIES

If you are located in the European Economic Area (“EEA”), or a country with data protection/privacy law, we may transfer your personal information to countries that may not guarantee the same level of protection for personal information as the one in which you reside. By giving your information you consent to these transfers. Meeting Facilitators will only transfer personal information to the extent it is necessary to fulfill the purpose outlined above.

Recipients of data are other companies in the Meeting Facilitators group of companies and third party service providers.

We will take appropriate steps to provide an adequate level of protection to all personal information against the standards set within the EEA, as a minimum. No matter where you reside your data shall be processed in accordance with the provisions set out in this Privacy Statement.

 

WHO HAS ACCESS TO THE PERSONAL INFORMATION?

We will not sell, rent, or lease mailing lists or other customer data to others, and we will not make your personal information available to any unaffiliated parties

 

HOW MAY I CORRECT, AMEND, OR DELETE MY PERSONAL INFORMATION AND/OR UPDATE MY PREFERENCES?

You can amend, update or delete your personal information whenever you like. Please go to your profile settings in your product or services being used. Or contact your Customer Center for assistance.

To update your preferences for email communications for our products, services, news updates, bulletins, and reports please go to the preference centre link found on each specific email communication.

In certain countries if you use our products and/or services in the course of your employment, Meeting Facilitators will only send you unsolicited marketing via email if your employer has given its consent for you to receive email communications from Meeting Facilitators, or if your employer has allowed Meeting Facilitators to contact you directly and gain your consent to receive marketing.

 

QUESTIONS?

If you would like to see the data Meeting Facilitators holds on you (there can be a charge for this service) or if you have any questions or concerns related to this statement and/or our practices, or a complaint or dispute, please email us at team@facilitator.co.uk  or write to the address above.

 

PRIVACY STATEMENT CHANGES

If Meeting Facilitators information practices change in a significant way, we will post the policy changes here. Meeting Facilitators reserves the right to change this Privacy Statement at any time by posting an updated version here. All previous versions will not be valid.

This Privacy Statement was last updated on 26 January 2017.

 

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